We're here to help

Yes. We're a registered LLC and take our responsibilities seriously — to our customers, our infrastructure, and the communities that rely on us. Whether you're hosting a small private server or a large community, we're set up to support you the entire way, with guaranteed uptime, manageable services, and real support behind every plan.

Yes. Advanced DDoS protection is included on every plan by default — it's never sold as an add-on. Our network-level mitigation and custom security countermeasures keep your service online through attacks, raids, and unexpected traffic spikes.

Absolutely. Every plan includes 24/7 support via Discord and our ticket system, and you can also reach us by phone at (281) 299-0869. Our team can help with setup, migrations, performance tuning, plugin or mod installs, and general troubleshooting — most responses land in under 15 minutes.

Yes. Our dedicated support line is (281) 299-0869. Call it when you'd rather talk to someone directly. If you'd like a written record of your request, open a ticket or email support@hazardhosts.com.

We don't offer free trials directly, but we back every plan with a 100% money-back guarantee. If a plan isn't the right fit shortly after signing up, reach out to our support team and we'll make it right.

We offer a 100% money-back guarantee on new purchases. If something isn't right — wrong plan, accidental purchase, or you're simply not satisfied — open a ticket with our billing team and we'll take care of it. Full terms are available on our Terms of Service page.

Yes — free of charge. Our team will handle transferring your files, databases, and configurations from your current host to Hazard Hosts, aiming for as little downtime as possible. Just open a ticket and let us know where you're migrating from.